Our Reviews

Pleasant

Everything was great. Cleanest bathroom I’ve seen

Big Mike is the best great guy takes good care of his customers

The staff is friendly and knowledgeable, the facilities are always clean, and I usually always see member of the Rick Ball family working, which shows the commitment that they have to their customers.

I was in the area so I called the dealership just after noon to see if they could fit me in for an oil change. The truck is new and this was my first service. To my surprise, they had an opening so I headed on over. I had a concern about brake pedal travel in addition to the service and they addressed that with me as well. They were friendly, helpful and the waiting room was comfortable. Overall it was a good experience.

The place and the people were all good... The time it takes is trying... This is not dealer specific but has been my experience at all dealers...

You changed the oil and didn't come back with a list of new things needed. That means alot. Thank you

Everyone is very friendly.

Great job/service

I feel that 2 plus hours for an oil change and tire rotation, is a little harsh.

Since having my trailblazer for the last fours years. This was was the worst experience I have had. Normally, Lucas is the person that helps with my servicing. I this time had to use Mega, she has about as much compassion as a Billy goat. She made me feel as if she could care less about me or my car almost to point I felt racial tone. I dealt with my check engine light on for two weeks. She never call me to let me know what was going. The only contact was when I called to see when the repairs are going to be made. Once it was done on a Thursday, the check engine light came back on Saturday. When back to Rick Ball on Monday with her again. Had to had a valve put costing 237.00. I don’t know why that was handled the first time. She was better this time. But definitely someone I don’t want to deal with

Preston was amazing and didn’t cause any anxiety. He didn’t pressure me into purchasing anything I didn’t wNt

Jerry Smith was extremely knowledgeable and pleasant as well as financing being so fast! The whole atmosphere was comfortable and inviting. I would not hesitate to recommend Ball Chevrolet for the next purchase anyone might need.

We have been buying from Rick Ball dealerships since moving to Boonville in 1985! Very pleased with the customer service we have received

Completed service of my vehicle in a timely fashion

What a pleasant experience. Thank you for the work space in the waiting lounge. It was very much appreciated and well thought out. Staff was very friendly and accommodating.

Excellent

The guy that took care of us was great-sorry do not remember his name. He went above and beyond to help us and made phone calls to get the repairs covered by our extended warranty.

Quick turn around.

The mechanics diagnosed a problem with my brakes on an oil change visit. I appreciate the head-up on this and took care of the issue straight away. My truck has over 250,000 miles on it, so spark plugs, ignition wires, serpentine and air conditioner belts were serviced. They got me back on the road in less than a day, I appreciate that. Nice job Rick Ball staff!

Friendly staff. Great service department.

We were greeted with a smile. The sales team was fun and helpful. The loan officer was friendly, quick and organized. I would recommend purchasing a vehicle from this dealership.

On time and done right!

5-5-25 Oil Change. 5-26-25 Engine Light on {gas mi down to 24 mpg}.5-27-25 Catalytic Converter ordered. 6-3-25 Catalytic converter replaced, 4 hours. 6-4 Engine light on. 6-9 Oxygen Sensor replaced.6-13 Engine light on. 6-17 Loaner Vehicle. 6-20 Oxygen sensor replaced. Gas mileage still down to 24mpg Nothing has been done to cure that and probably won't. Normal mpg had been 29-30 mpg. More should have been done to restore mpg. Sounds like still a problem exists.660-654-4439

They had exactly what I was looking for!! Mike met me at the front door when I arrived, he was very friendly and helpful!! The entire process was quick and easy which was nice due to a 5 1/2 hour drive back home!

Big thanks to the Rick Ball Chevrolet service team for the awesome job on my last oil change. They were super friendly, fast, and made sure everything was clear. My car ran great after. Looking forward to the same great service for my turbo repair. Really appreciate all the help!

great experience

Excellent customer service with a clean waiting area complete with drinks and snacks.

Everyone was courteous and very helpful and the job was well done

I thank you. All did great

Every time I get an oil change they want to do an alignment now if my truck needs an alignment every time I get an oil change someone isn’t doing there job correctly

Great

Everyone there is very nice. Kelly deserves a raise.

Good 👍

Good service and set expectations for my next visit

Very professional. Always get you in quick and explain in detail what

Great service. Everyone was friendly and Accommodating.

Always a good experience!

Great service!

great experience

Knowlegable, good inventorr and service

Everyone was extremely helpful. Mike Poindexter was extremely knowledgeable and helpful with everything I needed.

Very accomodating

The service techs always check my vehicles over completely and discuss with me what needs to be done

The stars aligned perfectly and I went home with a new car that I had been wanting. The process is always long, but the end justifies the means.

Service and staff are great. They do a good job. I am concerned that the price of service is very high. $84 for an oil change is going to make me look at other options.

Seem to take a long while

Very good

Always get great, helpful service.

Was able to get service the same day I called. I really appreciated that. Service was quick and all questions were answered. Thank you.

Mike was the best to work with and Preston was very efficient and nice too.

N/A

Was told one price with an extra service, asked to take that service off. When it came time to pay, the price was almost exactly the same as with the service. When I asked why I was told they forgot to put one of my requested services on there. Shady.

Fine

Hey, serviced my vehicle in a timely manner. Friendly employees.

I was able to call and get an appointment on the same day. That makes dealing with Rick Ball worth the drive. This service was my second oil change for my 2025 Silverado and both times the staff has been friendly and accommodating. The waiting room was comfortable and service time was quick.

Easy to drop off vehicle and pick back up when finished.

This was my 3rd visit for a laundry list of things that I have been dealing with since I bought the car from this dealership. This trip all but 1 issue was corrected, bumper is still messed up on other side then being fixed and was damaged during repair. Also, had to contact GM customer care to get the dealership to provide a loaner while they had it.

The salesman was very pleasant and made us feel welcome. Not one time did we ever feel like we were being pushed in to a sale. Financing was a breeze. We would recommend this dealership to everyone.

everything was done in a timely and professional manner ,i was greated and taken care of very professionally

awesome

Luke Fredrick provided a great service, very courteous and professional.

It was just very good. All the employees were so friendly and accommodating.

$80.00 for an oil change seems to be excessive. My fault!! I didn’t ask the price. I would have taken it elsewhere.